Marine Ceramics: 15-Year Warranty Program

Download: Full Warranty Guide here

 

Our Guarantee:

Marine Ceramics, LLC guarantees that our ceramic coatings will provide long-lasting protection and enhancement for your vessel’s surfaces for up to 15 years, ensuring resistance against UV damage, corrosion, stains, and oxidation, while maintaining a high-gloss and hydrophobic finish. With our comprehensive warranty coverage, you can trust in the durability and performance of our products. 

General Terms and Conditions:

Here are the general terms and conditions of the “Marine Ceramics Warranty Program”:

1. Annual Service Contract:

   • The customer is required to maintain an active service contract with an authorized installer for the entire duration of the warranty.

   • This contract must include bi-weekly washes, ceramic coating maintenance, and regular inspections to ensure the surface remains in optimal condition.

   • Only Marine Ceramics brand products are permitted for all cleaning, maintenance, and surface treatments under the terms of this contract. The use of any non-Marine Ceramics products will void the warranty.

2. Warranty term begins from the date of successful warranty registration and the receipt of a valid warranty approval number.

3. Initial application must be conducted by an Authorized Marine Ceramics Installer/Dealer. 
4. Any application, re-application, repair work, or maintenance on the coated surface must be executed by an Authorized Marine Ceramics Installer with post-claim approval from Marine Ceramics, LLC. 
5. To ensure integrity of our premium ceramic coatings, only the “Marine Ceramics” brand of specialty maintenance products are permitted for washing, cleaning, and maintaining the coated surfaces.
6. The Marine Ceramics Agent must be notified of any claim due to product performance failure within 30 days of occurrence.
7. All vessels must undergo a complete machine polishing by an Authorized Installer, before application. 
8. Vessels must retain continuous registration within the United States throughout the warranty duration. 
9. This agreement excludes vessels utilized for commercial purposes at any time prior to, currently, or during the warranty period.
10. Transferable Warranty: The warranty is registered under the vessel owner’s name and is transferrable only if the new owner complies with the semi-annual service requirement. Failure to do so will reduce coverage to “1 year” from the last qualified service date. Call a Marine Ceramics agent to transfer ownership. 

General Liability Limitations:

Marine Ceramics, LLC and its representatives will not accept liability in the following instances:

1. Damage or deterioration existing prior to the application of Marine Ceramics products.
2. Deterioration of factory-installed equipment or any treated part that fails to meet standard specifications due to the actions of vessel manufacturers, their dealerships, third-party suppliers, or any unauthorized detailers or service techs.
3. Blemishes such as swirl marks, marring, scratches, scuffs, scrapes, chips, and hard water spots on painted surfaces.
4. Commercial vessels.
5. Exclusion of coverage for areas along the waterline and below.
6. Damage resulting from impacts, excessive wear, heat or incidents not attributed to environmental occurrences, including collisions, abrasions or non-environmental factors.
7. Instances where claims fall under warranties provided by vessel manufacturers.
8. Failure to uphold the vessel’s maintenance and semi-annual inspection standards and techniques recommended by Marine Ceramics, LLC.
9. This warranty does not cover damage from normal wear and tear. While our product enhances durability, it cannot completely prevent wear.
10. The warranty period may be reduced based on the boat's age and condition when the coating is applied. Newer boats are eligible for the full warranty, but older boats may have a shorter warranty due to prior exposure to the marine environment.

 

General Warranty Invalidation:

Marine Ceramics, LLC warranty coverage becomes void if any of the following conditions occur: 

1. Neglecting to maintain the vessel according to Marine Ceramics, LLC’s recommended maintenance, service and inspection standards.
2. Damage inflicted by unauthorized chemicals, abrasive compounds, polishes, or third-party products. 
3. Damage resulting from collisions or other vessel accidents. 
4. Failing to repair and re-treat surfaces affected by accident damage as outlined in the warranty. 
5. Damage caused by alterations or modifications to the vessel surfaces. 
6. Damage resulting from manufacturer’s defects. 
7. Damage to the vessel that occurred prior to the application of the product. 
8. Not adhering to any requirements specified under the terms and conditions of the warranty. 
9. Damage, whether accidental or deliberate, including but not limited to fire, flood, extreme weather conditions, secondary effects from these events, or any other force majeure
10. Marine Ceramics, LLC retains full discretion in determining warranty coverage and reserves the right to decide whether a claim will be honored. This includes the authority to limit warranty coverage or decline warranty claims entirely. 

11. Failure to adhere to the annual service contract with a Marine Ceramics Authorized Installer, or if the terms and conditions of that contract are not met, will result in the invalidation of the Surface Warranty. In such cases, any remaining warranty coverage, including extensions, will be forfeited.

     

Warranty/Guarantee Definitions:

At Marine Ceramics, we offer two types of assurances for our premium ceramic coating products.

Surface Warranty:

The “Surface Warranty” provides long-term protection for your boat’s exterior surfaces, including gelcoat, paint, metal, glass, vinyl, inflatable boat tubes and other treated areas. It covers damages such as UV damage, corrosion, stains, and oxidation. To qualify for this warranty, customers must adhere to the requirements outlined in the warranty guide, including semi-annual inspections and compliance with all terms and conditions. 

Product Guarantee:

The “Product Guarantee” ensures the performance and durability of Marine Ceramics’ premium ceramic coating products. It covers defects and failures in the coating as long as customers maintain proper care as outlined in the warranty guide. This includes using Marine Ceramics Maintenance Products for cleaning and maintenance. Unlike the “Surface Warranty”, the “Product Guarantee” does not require semi-annual inspections but relies on adherence to the required care instructions.

 

Marine Ceramics, LLC Warranty: Gelcoat & Paint (3 Year)

Surface Warranty – 15 Years*    

Product Guarantee – 2 Years

This “Surface Warranty” is valid for up to 15 years and ensures defense against UV damage, corrosion, stains, and oxidation, preserving the integrity of your gelcoat/painted surfaces. This warranty requires semi-annual inspections and service as specified by the “Ceramic Coating Service Requirements” section below and becomes a “2-year Product Guarantee” from the last date of “Authorized” application, if missed. The proper care and use of our specialty Marine Ceramics Maintenance Products are required. 

 

*Ceramic Coating Service Requirements: Gelcoat & Paint (3 Year) 

 

- Initial Application by a Marine Ceramics Authorized Installer

• Exterior Boat Cleaning
• Surface Correction (if needed) and Machine Polish Required
• Application of our Gelcoat & Paint 3 Year  

- Semi-annual (6 month)- Surface Inspection and Service by a Marine Ceramics Authorized Installer

• Exterior Boat Cleaning
• Surface Inspection
• Application of “Ceramic Shine & Maintenance” on all coated surfaces Required 

Optional: Surface Decontamination – (Light Machine Polish) is Not Required, however, to maintain your boats highest quality finish it is highly recommended once a year.  

- 2 year – Surface Inspection and Service by Marine Ceramics Authorized Installer

• Exterior Boat Cleaning
• Surface Inspection
• Surface Decontamination Required (Full Machine Polish)
• Re-Application of our Gelcoat & Paint 3 Year Required 

 

Marine Ceramics, LLC Warranty: Gelcoat & Paint (18-Month)

Surface Warranty – 15 Years*    

Product Guarantee – 1 Year

This “Surface Warranty” is valid for up to 15 years and ensures defense against UV damage, corrosion, stains, and oxidation, preserving the integrity of your gelcoat/painted surfaces. This warranty requires semi-annual inspections and service as specified by the “Ceramic Coating Service Requirements” section below and becomes a “1-year Product Guarantee” from the last date of “Authorized” application, if missed. The proper care and use of our specialty Marine Ceramics Maintenance Products are required. 

 

*Ceramic Coating Service Requirements: Gelcoat & Paint (18-Month) 

 

- Initial Application by a Marine Ceramics Authorized Installer

• Exterior Boat Cleaning
• Surface Correction (if needed) and Machine Polish Required
• Application of our Gelcoat & Paint (18-Month)  

- Semi-annual (6 month)- Surface Inspection and Service by a Marine Ceramics Authorized Installer

• Exterior Boat Cleaning
• Surface Inspection
• Application of “Ceramic Shine & Maintenance” on all coated surfaces Required 

Optional: Surface Decontamination – (Light Machine Polish) is Not Required, however to maintain your boats highest quality finish it is highly recommended once a year.  

- 1 year – Surface Inspection and Service by Marine Ceramics Authorized Installer

• Exterior Boat Cleaning
• Surface Inspection
• Surface Decontamination Required (Full Machine Polish)
• Re-Application of our Gelcoat & Paint (18-Month) Required 

 

Marine Ceramics, LLC Warranty: Windshield & Glass / Metal & Chrome

Surface Warranty – 15 Years*    

Product Guarantee – 1 Year

This “Surface Warranty” is valid for up to 15 years and ensures defense against UV damage, corrosion, stains, and oxidation, preserving the integrity of your glass and metal surfaces. This warranty requires semi-annual inspections and service as specified by the “Ceramic Coating Service Requirements” section below and becomes a “1-year Product Guarantee” from the last date of “Authorized” application, if missed. The proper care and use of our specialty Marine Ceramics Maintenance Products are required.

 

*Ceramic Coating Service Requirements: Windshield & Glass / Metal & Chrome 

 

- Initial Application by a Marine Ceramics Authorized Installer

• Exterior Boat Cleaning
• Surface Decontamination / Polish is Required
• Application of our Premium Ceramic Coatings (Windshield & Glass / Metal & Chrome) 

- Semi-annual (6 month)- Surface Inspection and Service by a Marine Ceramics Authorized Installer

• Exterior Boat Cleaning
• Surface Inspection
• Application of “Ceramic Shine & Maintenance” on all coated surfaces Required 

- 1 year – Surface Inspection and Service by Marine Ceramics Authorized Installer

• Exterior Boat Cleaning
• Surface Inspection
• Surface Decontamination / Polish is Required
• Re-Application of our Premium Ceramic Coatings (Windshield & Glass / Metal & Chrome) Required

Marine Ceramics, LLC Warranty: Inflatable Boats & Vinyl

Surface Warranty - 10 Years*    

Product Guarantee - 1 Year

This “Surface Warranty” is valid for up to 10 years and ensures defense against UV damage, corrosion, stains, and oxidation, preserving the integrity of your inflatable boat tubes (Hypalon/PVC), vinyl or vinyl-like surfaces, starting from the application date. This warranty requires semi-annual inspections and service as specified by the “Ceramic Coating Service Requirements” section below and becomes a “1-Year Product Guarantee” from the last date of “Authorized” application if missed. The proper care and use of our specialty Marine Ceramics Maintenance Products are required.

 

*Ceramic Coating Service Requirements: Inflatable Boats & Vinyl

 

- Initial Application by a Marine Ceramics Authorized Installer

• Exterior Boat Cleaning
• Application of our Premium Ceramic Coatings (Inflatable Boats & Vinyl)

 

- Semi-annual (6 month)- Surface Inspection and Service by a Marine Ceramics Authorized Installer

• Exterior Boat Cleaning
• Surface Inspection
• Application of “Ceramic Shine & Maintenance” on all coated surfaces Required

 

- 1 year – Surface Inspection and Service by Marine Ceramics Authorized Installer

• Exterior Boat Cleaning
• Surface Inspection
• Re-Application of our Premium Ceramic Coating (Inflatable Boats & Vinyl) Required

 

Bi-weekly Washes and Ceramic Coating Inspection & Maintenance:

1. Bi-Weekly Washes, Ceramic Coating Inspections, and Maintenance:

   To maintain the “Surface Warranty,” bi-weekly washes, ceramic coating inspections, and maintenance must be performed by an Authorized Marine Ceramics Installer. The installer will ensure that the ceramic coating continues to perform optimally through regular cleaning, inspections, and maintenance.

2. Semi-Annual Inspections and Services:

   In addition, semi-annual inspections and services must be completed within 30 days before the scheduled service date every six months. A Marine Ceramics Authorized Installer will negotiate a fee with you based on what is required by your semi-annual inspection schedule, as detailed in your “Ceramic Coating Service Requirements” section of this guide.

3. Warranty Requirements:

   While the bi-weekly washes and semi-annual inspections are not mandatory to maintain the standard “Product Guarantee,” failure to adhere to these requirements will invalidate the long-term “Surface Warranty.” In such cases, only the standard “Product Guarantee” listed under each section of the warranty guide will apply.

4. Consequences of Non-Compliance:

   Failure to conduct the required bi-weekly washes or the semi-annual inspection within the specified periods will result in the voiding of any remaining “Surface Warranty,” including the forfeiture of any warranty extensions.

 

Marine Ceramics Liability Limitations:

Marine Ceramics, LLC or its agents are not liable for the following: 

1. Deterioration of factory-installed equipment, including paintwork or any other treated part, due to substandard specification, materials, or workmanship by vessel manufacturers, their dealerships, third-party suppliers, modifiers, or professional detailers not authorized by Marine Ceramics, LLC.
2. Pre-existing damage or deterioration. 
3. Damage caused by hard-bristled wash brushes, contaminated or abrasive cloths and sponges, untreated areas due to accident damage and their subsequent repairs, or damage resulting from heat or impact of any kind.
4. Any claims covered by vessel manufacturers’ warranties.
5. Areas surrounding exhaust and fueling ports.
6. Damage caused by impacts, heat, rips, tears, or shredding.
7. Deterioration of factory surfaces, encompassing but not restricted to metals, glass, plastic, PVC, inflatable boats, upholstery, vinyl, vinyl-like surfaces, or any other surfaces, arising from substandard specification, materials, or workmanship by vessel manufacturers, their dealerships, third-party suppliers or modifiers, or unauthorized professional detailers.
8. Damage arising from manufacturer’s defects.
9. Damage inflicted upon any interior or exterior surface prior to the application of Marine Ceramics.
10. Damage caused by abrasive or corrosive compounds and third-party products.
11. Damage resulting from alterations or modifications made to surfaces.

12. Failure to adhere to the annual service contract with a Marine Ceramics Authorized Installer, or if the terms and conditions of that contract are not met, will result in the invalidation of the Surface Warranty. In such cases, any remaining warranty coverage, including extensions, will be forfeited.

    Vessel Accident Damage

Reach out to your vessel insurer to confirm whether your insurance coverage includes any Marine Ceramics, LLC products and services. Should your vessel sustain damage necessitating reapplication, contact Marine Ceramics, LLC or your local Marine Ceramics Authorized Installer to coordinate any additional treatments.

 

Making a Claim

When lodging a claim for any product defects or failures, the following guidelines apply: 

1. Notify a Marine Ceramics, LLC agent of any claim concerning product performance failure within 30 days of occurrence. Marine Ceramics, LLC Agents/Certified Marine Ceramics, LLC Installers undergo stringent selection processes, ensuring that only authorized installers are permitted to install and service Marine Ceramics, LLC products. To find your nearest authorized installer, please contact Marine Ceramics, LLC for assistance in connecting with a Marine Ceramics, LLC Installer.
2. Any application, re-application, repair work, or other maintenance on the coated surface must be performed by an authorized Marine Ceramics, LLC installer after claim approval from Marine Ceramics, LLC.

 

Warranty Limits

In case of a warranty claim, Marine Ceramics, LLC limits its liability by offering the following options for full and final settlement of the customer’s claim under warranty:

1. Marine Ceramics, LLC or its agents will facilitate the necessary approvals for warranty repairs and reapplication of the coating.
2. Replacement of the coating product, or reimbursement to the owner of the designated watercraft for the cost of the coating product, as determined by Marine Ceramics, LLC.
3. The reapplication cost may vary depending on your installer’s policy; we recommend inquiring about their reapplication claim policy before making a purchase.
4. Marine Ceramics, LLC reserves the right to determine, at its discretion, the appropriate course of action to address any warranty claims, including repair, replacement, or reimbursement. 
5. The warranty does not cover damages or defects arising from misuse, neglect, improper installation, or unauthorized modifications.
6. Marine Ceramics, LLC reserves the right to modify or terminate the warranty program at any time, with or without notice. 
7. The warranty is subject to compliance with all terms, conditions, and requirements outlined in the warranty documentation and any additional instructions provided by Marine Ceramics, LLC.
8. Marine Ceramics, LLC limits its liability for warranty claims to the cost of the product or a maximum amount of $1500, whichever is less. Furthermore, Marine Ceramics, LLC does not accept liability for any issues arising from the installation of our products by third-party installers. 
9. Marine Ceramics, LLC retains full discretion in determining warranty coverage and reserves the right to decide whether a claim will be honored. This includes the authority to limit warranty coverage or decline warranty claims entirely. 

Geographical Limitations

Marine Ceramics, LLC offers warranty protection exclusively within the territories of the United States and Canada. If you are located outside of these regions, we recommend contacting your local distributor to inquire about available warranty options. 

Warranty Support:

Website: http://www.marineceramics.com 

Toll Free: (877)-867-1001

Email: support@marineceramics.com 

Address: 2740 SW Martin Downs Blvd. #428 Palm City, FL 34990